One of the observations I made in the many encounters in India, with many different individuals, and many different settings, is the prevailing mindset of transactions.
Let me set the context. When trying to communicate and seek clarity on directions & details, I often seek an outcome-driven clarity. But I noticed that frequently when a conversation 'gets completed', I walked away with no outcome, but the other party was happy to have transacted. To the other party, be in supermarket, auto fella, stakeholders, vendors, they are happy to have transacted at the task level while I am constantly trying to go beyond the task to the outcome....
I must be mindful of that because it has caused many a misunderstanding.
Trying to get people to move beyond ‘transaction’ mindset, to one that is focused on a value being delivered is challenging. I believe this is not unique to the nation of India but at the individual level.
We can choose to be like everyone else or we can choose to be different, to run a league that is more challenging, score a goal that is prized, or be a trend setter instead of trend follower.
First, we must not be happy to settle for a transaction….
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